No, you cannot.
Flair’s secret shopper tool is designed to simulate a one-way mystery prospect. While we track how your leasing team responds across email, text, and phone, the secret shopper cannot reply to those follow-ups.
🔒 Why Not?
To preserve the integrity of the mystery shop and avoid confusing your team
To prevent any risk of extended conversations with fake leads
To keep reporting clean and focused on initial response behavior
✅ What You Can Do:
Submit the prospect info via an ILS or website form
Place a mystery call through Flair
View all responses in the Activity Log (calls, texts, emails)