Flair

Learn how Flair's online secret shop tool works

How Flair Secret Shopping Works

How To: Set Up Call Automation

How-To: Add Flair to Apartments.com

To connect Flair with Apartment List, you’ll need to work with Apartment List’s Client Services team.

Setting Up Flair with Apartment List

How-To: Add Flair to Appfolio

How-To: Add Flair to Entrata Guest Cards

How-To: Add Flair to Yardi

To connect Flair with Zillow, you’ll need to work with your Zillow representative.

Setting Up Flair with Zillow

What happens if my team doesn't answer a call?

Where do prospects see the call come from?

How do I generate a secret shopper?

How does secret shop calling work?

Can I respond to the emails & texts the secret shop prospect receives?

Secret Shop Results: What to do next?

How to: Add Flair to receive Facebook Leads

Set up Yardi CRM IQ (tracking numbers only) so inbound calls route Tracking Numbers → Flair Number → Community Line, allowing Flair to capture call intelligence without changing your public-facing…

How to Onboard Flair Call Intelligence (Yardi CRM IQ)

To ensure Flair captures and analyzes every inbound call, you must update your Knock CRM Prospect Destination numbers so they route through your Flair-assigned tracking number.

Follow the steps below…

How to Configure Flair to Receive Inbound Call Data from Knock

How-to: Edit/Add Entrata Phone Number and Emails

Eden Chai

Jason Macoy

Matt Madonik

Everything you need to set up, manage, and get the most out of the Flair Platform.

Flair Platform

Find answers and get help from Intercom Support and Community Experts

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