Flair’s Secret Shopper tool lets you simulate a real prospect inquiry—so you can monitor how your leasing team responds across email, phone, and text. It’s a great way to assess responsiveness and follow-up quality.
✨ How to Generate a Secret Shopper
Log in to your Flair dashboard
Choose the property you want to shop (or create a new property if needed)
Click “Generate Prospect”
Flair will instantly generate:
A virtual name
A test phone number
A test email address
🔁 What To Do With These Details
Take the generated prospect details
Submit them as a real lead on the property’s ILS (e.g., http://Apartments.com , RentCafe, Zillow) or the property website contact form or chatbot
📊 What Gets Tracked?
Once the lead is submitted, Flair monitors all follow-up activity:
📞 Calls
💬 Texts
📧 Emails
These interactions are logged in the Activity Log so you can review how quickly and how professionally your team responds.