Overview
This guide will help you set up an automatic response system on your Facebook business page that instantly sends prospects a link to fill out your lead capture form. This ensures every potential customer who messages you receives immediate attention and provides their contact information.
Prerequisites
Facebook business page (not personal profile)
Admin access to your Facebook page
Your website contact form URL
Step-by-Step Instructions
Step 1: Access Your Facebook Page Settings
Log into Facebook and navigate to your business page
In the left-hand menu, click "Settings"
From the settings menu, select "Messaging"
Step 2: Enable and Configure Instant Replies
Scroll down to find the "Instant Replies" section
Toggle the switch to ON (it will turn blue when active)
Click the "Change" button to customize your automatic message
In the message box, copy and paste the following template:
CODE
Hi! Thanks for reaching out. The fastest way to get in touch with us is by filling this quick form: [your form URL]. I'll get back to you within 24 hours!
Copy
Replace
[your form URL]with your website contact form URLClick "Save" to confirm your message
Step 3: Configure Response Settings
Under "Send instant replies to", select "Anyone who messages your Page"
If you want to limit responses to business hours only:
Toggle "Only send during business hours" to ON
Set your business hours in the fields provided
Click "Save Changes" to finalize your settings
Testing Your Setup
Ask a friend or family member to message your Facebook page from their personal account
Verify they receive the automatic response with your form link
Test the form link to ensure it's working properly
If needed, go back to settings to make adjustments
Important Notes
The autoresponder only triggers for first-time conversations with new contacts
Existing conversations will not receive the automatic response
You can edit or disable the autoresponder anytime by returning to the Messaging settings
Monitor your form submissions regularly to ensure you're following up with leads promptly
Troubleshooting
Autoresponder not working?
Verify the feature is toggled ON
Check that you have the correct admin permissions
Ensure your page is published and active
Form link not working?
Test the URL in a private browser window
Verify your website contact form is functioning properly
Check that the URL is complete and correctly formatted
Need Help?
If you encounter any issues during setup, please contact our support team with:
Screenshots of your current settings
Description of the problem
Your Facebook page name
We're here to help ensure your lead capture system works perfectly!