Step 1: Get Your Flair Email Address
Your Flair representative will send you the Flair forwarding email for your property
Keep your CRM email handy — this remains the primary contact email.
Step 2: Contact Apartment List Client Services
Reach out to Apartment List’s Client Services team at clientservices@apartmentlist.com and request the following updates:
Add Flair as an additional contact email
Keep your CRM email as the primary contact email.
Add your Flair email as the additional contact email.
Confirm lead delivery settings
Ask them to confirm that both the CRM and Flair will receive leads moving forward.
Here’s a sample request you can copy and send:
“Hi Apartment List Team, can you please update our lead delivery settings? We’d like to keep [CRM email] as our primary contact email but also add [Flair email] as an additional contact email. Please confirm both will receive leads moving forward. Thank you!”
Step 3: Verify the Setup
Once Apartment List confirms the update:
Submit a test lead through your Apartment List listing.
Check that:
The lead still flows into your CRM.
The lead is also delivered to Flair and triggers a call.